Terms & Conditions

Wendy's Pet Care Services

These Terms & Conditions are designed to ensure the safety, wellbeing, and comfort of all dogs attending Wendy's Pet Care Services, while also providing clarity for clients regarding appointments, payments, and grooming procedures.

By booking an appointment, you acknowledge and agree to the terms outlined below.

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Booking Your Appointment

Appointments are available by prior arrangement and are subject to availability.

Please ensure that all information provided about your dog is accurate and up to date, including any medical conditions, behavioural concerns, allergies, or special requirements that may affect the grooming process.

Wendy reserves the right to refuse or discontinue a grooming appointment if it is deemed necessary for the welfare of the dog, the groomer, or others.

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Accepted Payment Methods

Deposit required for all new bookings.

Accepted payment methods include:

• Debit Card

• Credit Card

• Online Bank Transfer

Any outstanding balances must be settled before future appointments can be booked.

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Individual Quotations

All grooming prices are tailored to the individual dog and may vary depending on:

• Breed

• Size

• Coat type

• Coat condition

• Temperament

• Grooming frequency

• Time required

• Styling requirements

Prices quoted are based on the information provided at the time of booking and may be adjusted if the dog's condition differs significantly upon arrival.

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Cancellation Policy

A minimum of 48 hours notice is required to cancel or rearrange an appointment.

Appointments cancelled with less than 48 hours notice may be subject to a cancellation fee.

Appointments cancelled on the day of the scheduled groom will incur a cancellation charge.

Repeated late cancellations or missed appointments may require a deposit before future bookings are accepted.​